Privacy Policy

Who We Are

Tile of America is a tile contractor located at:

For questions about this policy or how we handle your information, contact us at info@tileofamerica.com or (774) 368-6838.

Information We Collect

Information You Give Us Directly

When you call us, fill out our contact form, or request an estimate, you may provide:

• Your name
• Phone number
• Email address
• Home or project address
• Details about your tile project

We only use this information to respond to you and provide our services.

Information Collected Automatically

When you visit tileofamerica.com, Google Analytics and Meta Pixel may automatically collect technical information, including:

• Your IP address
• Browser type and device
• Pages viewed and time spent on them
• How you arrived at our site

This data is collected through cookies and similar technologies to help us understand website use and measure advertising performance.

Payment Information

If you make a payment through our website, payment details are collected and processed by a third-party payment processor. Tile of America does not store your full payment card information on our systems.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide estimates, quotes, and project consultations
• Deliver services, schedule and coordinate your tile project, and follow up on completed work
• Contact you about your project by phone, email, or text message when you have consented
• Improve our website using aggregated data from Google Analytics
• Measure advertising performance through Meta Pixel
• Process payments for services rendered

We do not use your information for automated decision-making that produces legal or similarly significant effects, or for purposes that conflict with this policy.

How We Share Your Information

We do not sell, rent, or share your personal information, including your mobile phone number and SMS opt-in, with third parties or affiliates for their own marketing purposes. Mobile opt-in data is never shared for any purpose other than delivering requested messages.

Service Providers

We work with trusted vendors that help operate our business and website, including Google Analytics, Meta for advertising measurement, and a payment processor that securely handles transactions. Each provider receives only the data needed for its function and may not use it for its own marketing.

Legal Requirements

We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Tile of America, our customers, or the public.

Business Transfer

If Tile of America is acquired, merged, or its assets are sold, information may be transferred as part of that transaction. We will notify you if it becomes subject to a materially different policy.

We never share mobile opt-in data or SMS consent with third parties or affiliates for marketing. Under no circumstances is your phone number sold.

SMS and Text Messaging

How You Opt In

When you provide your phone number through our contact form or verbally request text communication, you may opt in to messages from Tile of America about your inquiry, estimate, scheduling, or service updates. Consent is not a condition of purchasing our services.

What Kinds of Messages We Send

• Appointment scheduling and confirmation
• Estimate coordination and follow-up
• Replies to your direct inquiries
• Service updates related to your project

Message Frequency and Rates

Message frequency varies. We do not send bulk promotional blasts. Standard message and data rates may apply.

How to Stop Receiving Texts

Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further texts.

Need Help?

Reply HELP, call (774) 368-6838, or email info@tileofamerica.com.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Data

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Technologies

Google Analytics

Google Analytics uses cookies to help us understand which pages are visited, how long people stay, and how they found us. Opt out of Google Analytics or review Google's privacy policy.

Meta Pixel

Meta Pixel helps measure Facebook and Instagram advertising and may report actions such as form submissions to Meta. Manage Meta ad preferences or review Meta's privacy policy.

How to Control Cookies

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the site function.

Your Rights

Access, Correction, and Deletion

You may request access to personal information, correct inaccuracies, or ask us to delete it by contacting info@tileofamerica.com or (774) 368-6838. Some records may need to be retained for legal or business purposes.

Communication Choices

Reply STOP to opt out of text messages. Use the unsubscribe link in marketing emails or contact us directly.

Massachusetts Residents

Tile of America maintains reasonable security measures consistent with Massachusetts data security regulations (201 CMR 17.00). You may contact us or the Massachusetts Attorney General's Office if you believe applicable law has been violated.

Data Retention and Security

How Long We Keep Information

We retain information as long as needed to provide services, fulfill this policy, and meet legal and business obligations. When no longer needed, it is deleted or de-identified.

How We Protect It

We use reasonable administrative, technical, and physical safeguards, including access controls, secure email practices, and reputable service providers. No internet-connected system is guaranteed to be completely secure. If a breach affecting your data occurs, we will notify you as required by law.

Children's Privacy

Our website and services are intended for adults seeking tile contracting services. We do not knowingly collect personal information from children under 13, or under 16 where applicable under state law. If you believe a child submitted information, contact info@tileofamerica.com.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the Last Updated date above. Material changes may be communicated through a website notice or direct contact. We encourage you to review this page periodically.

Questions or Concerns?